Help & FAQ

Shipping

Where do you ship?
All over India.

How long does delivery take?
3-6 working days. Metro: 3 days. Tier 2-3: 5-6.

Is shipping free?
Free above 999. Below that, 70 flat.

COD available?
Yes, most pincodes. 50 extra COD handling.

Return policy?
30 days, no questions. Email hello@rivven.in with order number.

Do I ship the product back?
No. Keep the device. We refund the full amount.

How long do refunds take?
Initiated within 24 hours. Visible in your account in 3-5 working days.

Safe for sensitive skin?
Yes. Start on lowest intensity. Avoid during active breakouts or pregnancy.

How long until I see results?
14 days of consistent nightly use. Consistency over intensity.

Warranty?
6 months on all electronic devices. Email hello@rivven.in.

What payment methods?
UPI, all major cards, net banking, Paytm/PhonePe, COD.

GST invoice?
Yes, on every order. Add your GST at checkout.

Contact us?
WhatsApp: +91 87004 49764 (within 4 working hours). Email: hello@rivven.in.